Here's a little riddle for those of you who are tech savvy and know their way around Google Analytics. December 2014 I spoke with the CEO of an agency who told me he was seeing new visits directly landing on his clients thankyou pages.
There are a few cases where this could happen:
- People try to order a product, go to their banks' site, wait for more than 30 minutes causing the Google Analytics session to end, pay and return to your site. This will generate a landing on a thankyou page, but from a returning visitor in stead of a new one.
- People have software in place that erases any cookies from a site as soon as people leave them. After returning back from the payment provider they will be seen as a new visitor, but with the source "direct / none" or "bankdomain.tld / referral". So not as "google / organic" or "google / cpc".
Take a look at this screenshot: